Shipping & returns
We use PostNL for our shipments. If you order before 14:00 your products will be sent the same day with PostNL and delivered the next day. Please note that no orders are shipped on Saturdays and Sundays, so the orders placed on the weekend will be shipped on Monday.
For the delivery times for packages abroad please click here .
The delivery costs below are always updated in the shopping cart. The costs shown in the shopping cart are the most up-to-date.
| Shipping costs Netherlands | |
| 0- 35 Euro from 35 Euro |
5.65 free |
| Shipping costs Belgium and Germany | |
| 0 - 100 Euro | 7.50 |
|
Shipping costs other countries in Europe |
|
| 0 - 150 Euro | 18,50 |
For other countries, depending on the order value and weight, a price is given when you pay for the payment, so that you can still check it. We ship to many countries around the world. Please contact us if a country is not automatically indicated in the shopping cart.
Cooled shipping
Cooled shipping is recommended at temperatures above 21℃.
When the temperature reaches 22℃, we'll automatically add a cooling element in every package. This is to ensure that we can still assure you of good quality chocolate.
Of course there's still an option to have the chocolate packaged even cooler, for example a shipment abroad. This shipment consists of a special cooling box including a cooling element.
This shipment costs €3,50 extra.
Returns
For hygienic and food safety considerations, you can only return the non-food products. If a product is unexpectedly damaged or has not arrived at the desired quality, please contact our customer service via [email protected].
Below you can download the model form right of withdrawal and fill in if you wish to make use of it:
https://www.webwinkelkeur.nl/webwinkel/voorbeeld-modelformulier-revroepingsrecht/